Overview
Manager Product & Platform Support (m/w/d)
We love it when our customers are happy with our products and services. Therefore, we are driven to help in case our customers are experiencing issues.
Facts
Location
Neu-Isenburg
Employment level
App. w. professional exp.
Function
IT
Working time
Full-time or Part-time
Salary
Verhandlungsbasis/ nicht tarifgebunden
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Tasks
We offer fast, reliable solutions for our customers‘ incidents and ensure that underlying root causes are resolved with the customer in focus, commercial awareness and definition of done in our minds
Be the Incident Manager for product related issues
Enable and facilitate fast solutions to root causes by bringing the required teams together
Ensure necessary product improvements for our customers within our infrastructure, processes and strategies.
Ensure communication, transparency, end-to-end service accountability and escalation management
Ensure implementation and achievement of KPIs
Coordinate troubleshooting at 2nd and 3rd level
Efficiently implement defined fault processes
Continuous alignment with all other IT Teams as well as market teams
Benefits
Old-age provision / employee retirement, Free parking, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Sabbatical / exemptions, Part-time models, Health days, Hybrid working possible, Flexible working hours, Mentoring, Regular network meeting, Fitness studio / sports facilities / company football etc., Massages, rest rooms, etc, Lockers for cyclists / sportsmen, Have a shower, Free snacks / drinks
Behind the scenes
WORK WITH US!
Requirements
Commercial awareness and customer focus
Degree in business administration, IT or comparable qualification
Several years of experience in complex product environments, preferably in financial services
Understanding needs of the A+ customer segments
Experience in managing interdepartmental international task forces
Affinity to IT related processes and understanding of MasterPlan structures is a plus
Soft, respectful and motivating in tone but persistent in getting results
Team Player
Good analytical skills, quick perception and goal orientation
Assertiveness, decision-making ability, as well as strong communication and motivation skills
Experience with ITIL, Agile methodology (e.g. Scrum, SAFe etc.) and ServiceNow is a plus
Good German and English language skills
Company
About Lufthansa AirPlus Servicekarten GmbH
AirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 30 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us.
www.airplus.com
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