Overview
The HMS Networks Group, which employs more than 750 people in 16 countries, is a fast-growing and internationally leading provider in the field of industrial communication solutions. With these solutions, we make complicated things simple by letting our products make machines able to talk, thus creating real value from data for our customers. It is not only through our solutions at the customer’s site that we ensure greater sustainability. Sustainability has been part of our self-image for many years. That is the reason why our global goal is to be „CO2 net positive“ in 2025.
Within the HMS Networks Group, HMS Industrial Networks GmbH in Karlsruhe is responsible for sales, marketing and technical service for all HMS brands in continental Europe. With more than 2,500 active customers and 40 distributors, the company handles over 40% of the group’s worldwide sales. The office in Karlsruhe and the subsidiaries in France, Italy and Spain are currently employing around 100 people.
To support our Technical Support Team in Karlsruhe (GER), Agrate Brianza (IT) or Igualada (ES) we are looking for a
Technical Support Specialist (f/m/d)
Your Tasks
You are the „light at the end of the tunnel“ for our customers. You clarify – using our modern ticket system via telephone, TeamViewer and teams – all questions of our customers regarding the commissioning and configuration of our IoT solutions as well as our communication products.
Calmly and competently, you provide assistance in analyzing errors in the event of malfunctions, interpret and evaluate error messages and moderate solution approaches.
Together with your colleagues from all over Europe, you optimize our self-help tools and actively contribute to the continuous development of a knowledge database.
With the customer in focus, you will always work on improving our products and processes.
When our customer ends the phone call with a smile on his face, your commitment and your clear and goal-oriented way of conducting the conversation have paid off once again.
Your Qualifications
You can prove your knowledge in the field of electrical engineering, mechatronics and/or automation technology either through a corresponding degree or through professional experience appropriate to the job description.
You already have initial experience with solutions in the area of remote access, as well as with the connection of OT to IT solutions.
First contact with Industrial Ethernet based communication systems is helpful, but not a must.
Our international environment makes it indispensable that you can communicate fluently in English, both orally and in writing. Furthermore, knowledge of German is an advantage.
You are open for occasional business trips
HMS as your new employer
Growth and security: You can expect a modern company that has grown profitably by an average of 20% annually over the last 20 years and continues to grow. We offer you a long-term secure job and a permanent employment contract in the future market of industrial communication and industry 4.0.
Together at eye level: Our corporate culture is shaped by our Swedish parent company, we maintain an open atmosphere, cooperative partnership and flat hierarchies. We value new ideas and make decisions together and quickly as a team.
Heart.Mind.Soul: With joy and passion, a sense of purpose in our work and innovative ideas, we lay the foundation for long-term and sustainable success – for us and our customers.
Work-life balance: You get the opportunity for flexible working hours, home office/ mobile work, sports and fitness programs and preventive medical check-ups with us.
Development perspectives: Due to our growth, we offer you the opportunity to develop personally and professionally in our international environment (talent pool, management trainee program, specialist career path, further training).
Sustainability: For us, „Climate/CO2 net positive 2025“ is not just a slogan; behind it are real measures to make our customers and ourselves more sustainable.
Numerous other benefits: job bike leasing, fitness offers, company and team events, employee share program, free fruit and drinks, subsidized lunch, ergonomic & air-conditioned workplaces, working life account, 24/7 accident insurance and much more.
Standort:
Karlsruhe.
Kontakt
Alina Nobiling
HR Specialist Recruiting
+49 721 989777 131
Jetzt bewerben!
